Building a clear game plan and developing an operating rhythm will help players master their approach.
It also ensures players can step in for each other, enabling a consistent customer experience. Conversely, when teams have lost their rhythm, the “doom loop” can set in, where inputs feel disjointed and even desperate.
Focus: Operational efficiency and team alignment
- Ingredients of Excellence: Resourcefulness, expertise, transparency, responsiveness, and ownership, as well as how these apply tactically.
- Meaningful Goals: "Deconstruct" high-level organisational goals and align them with the front-line activities that drive the desired outcomes.
- Team Support: Effective 1:1 leadership development sessions and team meetings.
- Creative Thinking: Foster original thinking for progress and problem-solving.
Outcomes
More Effective Performance
Clarity and Structure
Improved problem-solving and customer experience.
